French Curly Braiding Hair | Bouncy Curls (Solid Colors)

The amount of hair you use depends on the look you're going for. It depends on the:

• Size of individual braids
• Amount of hair you have
• Amount/size of partings you have

Due to the nature of our product (beauty items are non-refundable) we do not offer returns or refunds. 

If you have any questions you can always contact us at support@lushstrandsstudio.com.

Damages and issues
Please inspect your order upon reception and contact us immediately and within 14 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your case is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products and nails). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping policy

Our order processing times are different from the shipping times you see at checkout. All orders are processed within 10 to 14 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that potential delays due to a high volume of orders or postal service problems that are outside of our control may affect this timeline.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping to the following countries: Canada, United States and United Kingdom. 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Lush Strands Studio is not responsible for these charges if they are applied. These charges are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 45 days of receiving your shipping confirmation email, please contact us at support@lushstrandsstudio.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O. boxes. 

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email us as soon as possible and within 14 days after delivery at support@lushstrandsstudio.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@lushstrandsstudio.com.